Shipping policy

We are committed to delivering our exceptional fragrances to you with efficiency and care. Below you'll find all the details you need about how we ship our products, estimated delivery times, and more.

Processing Time:

• Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Options:

• Standard Shipping: Delivered within 3-5 business days after processing.

Shipping Costs:

• Standard shipping is free for orders over $100. For orders under $100, a flat rate applies.
• Expedited shipping costs are calculated based on the weight of your order and the delivery destination, which will be displayed at checkout.

International Shipping:

• We are currently only shipping in the US. 

Tracking Your Order:

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress to your doorstep.

Delivery Issues:

• If you experience any issues with your delivery, such as a missing or damaged package, please contact us immediately at onefragrancehouse@gmail.com. We're here to help resolve any problems as quickly as possible.

Address Changes:

• If you need to change the shipping address after your order has been placed, please contact us within 24 hours of your purchase. We cannot guarantee address changes after this time.

Lost or Stolen Packages:

• One Fragrance House is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, One Fragrance House will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Thank you for choosing One Fragrance House. We look forward to serving you with fragrances that inspire and captivate.